Effective Date: April 10, 2025
1. Introduction
Real Smart Renovations (“RSR,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy and Terms & Conditions explains how we collect, use, and protect your information when you opt in to receive non-marketing SMS (text message) communications from us.
By subscribing to our SMS notifications, you agree to these terms. If you do not agree, please do not use our SMS services.
2. How We Use SMS Communications
By opting in to our SMS service, you consent to receive text messages related to:
-
Appointment confirmations and reminders
-
Service scheduling and update notifications
-
Order processing or job progress alerts
-
Account verification and two-factor authentication (2FA)
-
Customer support and coordination messages
We do not share, sell, or rent your phone number to third parties for advertising or marketing purposes.
3. Opt-In & Opt-Out Policy
-
Opt-In: You can subscribe to receive SMS messages by providing your phone number on our website, during service scheduling, or through other approved methods.
-
Opt-Out: You may unsubscribe at any time by replying STOP to any of our messages. Once you opt out, you will no longer receive SMS messages unless you re-subscribe.
-
Help: For assistance, reply HELP or contact us at contact@realsmartrenovations.com.
4. Message & Data Rates
Message and data rates may apply depending on your mobile service provider. We are not responsible for any charges incurred as a result of receiving SMS messages from us.
5. Privacy & Data Protection
We take data protection seriously. Your phone number, message history, and any personal information collected through SMS services are securely stored and used only for the purposes outlined in this policy.
We do not sell, rent, or disclose your information to unauthorized third parties.
Refer to our full Privacy Policy for more details.
6. Message Frequency
Message frequency varies based on your interactions with our team and scheduled services. You will only receive messages necessary for communication and coordination related to services you’ve opted into.
7. Limitation of Liability
Real Smart Renovations is not responsible for:
-
Delayed, undelivered, or misdirected messages due to carrier or system issues
-
Any message/data charges imposed by your mobile carrier
-
Unauthorized access to your messages or mobile number
By subscribing, you agree that RSR is not liable for any damages resulting from SMS communications.
8. Changes to This Policy
We may update this Privacy Policy & Terms and Conditions from time to time. Any updates will be posted on our website. Continued use of our SMS services after updates constitutes acceptance of the revised policy.
9. Contact Us
If you have questions or concerns about this policy or need help, contact us at:
📞 Phone: (925) 332-2022
📧 Email: contact@realsmartrenovations.com
